Customer Service GKAM Customer Service GKAM Belgrade, Serbia SpotLIGHT of the job Take on a role supporting international retail and fashion brand clients, where you’ll manage orders end-to-end, coordinate global rollouts, and work closely with Key Account Managers to deliver smooth customer experiences. This position blends commercial and technical expertise, offering continuous learning opportunities while contributing to process improvements in a fast-paced, collaborative environment. Responsibilities Support of customers (retailers, mainly shops and fashion brands). Quotation preparation and order entry in SAP. Clarifying commercial issues such as credit limits, reminders, tax issues. Handling of incoming orders; dispatching of goods. Monitoring of dates and delivery times. Managing the international rollout (shipment, certificates, managing interfaces between countries, PSP planning). Providing assistance to Global Key Account Managers. Managing complaints. Technical clarifications and support for Account Managers (for a limited number of accounts). Monitoring of deadlines and monthly stock planning (SAP PSP) for the responsible customers. Organizing product certifications for products for international deliveries. Collaboration in the development of internal processes. Skills & Experience University degree (Preferably in Economics). 2 - 5 years of relevant experience. Very good knowledge of MS Office. Ability to understand and read architectural room plans and technical data sheets. Knowledge of SAP is an advantage, general knowledge of ERP is mandatory. Commercial and technical understanding is required. Fluent in English, both spoken and written. German language knowledge would be considered as an advantage. Curious personality with a desire for continuous improvement and development. What we offer Private Health Insurance: Access to comprehensive private health insurance. Extensive Training and Development Opportunities: Access to a wide range of training programs designed to support personal and professional growth. Family Support Initiatives: Programs and benefits designed to support employees with family and parenting responsibilities. Employee Social Events – Because WE SHINE AS ONE: Opportunities for team connection and collaboration through social events that foster a positive and inclusive work culture. What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Milos Mladenovic [email protected] Who we are At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel. Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE